Fractional COO · Strategic Operator · Creative Builder

I help growing businesses
organize the messy middle.

Every business reaches a point where ideas, people, processes, and priorities start colliding.

I step in as a fractional COO, strategic operator, and creative builder to help leaders bring order to the chaos, improve how work gets done, and create the tools, assets, and systems needed to move forward.

Bring order to the chaos
Improve how work gets done
Build the tools & systems
Support leaders who are scaling
15+
Years of experience
40%
YoY revenue growth led
Startup → Mid-size
Companies I work with
Who I work with
1–10
Early stage
11–50
Growth stage
51–200
Scaling
500
Mid-market
Healthcare, tech, finance, behavioral health, and more.
About

From messy idea to working system.

I am a fractional COO, operations strategist, and creative builder who helps businesses turn ideas, processes, and people challenges into workable systems.

My background spans operations, HR, organizational development, leadership, consulting, training, digital health, app development, creative asset design, and executive-level problem solving.

I work best in the space where strategy needs to become something people can use. That may mean improving a workflow, designing a training program, building a pitch deck, creating a client onboarding process, developing a digital tool, or helping a founder organize the ten things currently living in their head.

I bring structure, creativity, practical judgment, and a bias toward building things that work in the wild.

Sober Grid
40%
From stagnant to profitable

Drove 40% YoY revenue growth, the company's first profitable year in seven, while achieving a 96% recurring contract rate.

Thrive Digital Health
From research to market

Helped organize the strategy, partnerships, pilots, and product direction behind an NIH-funded digital health platform.

Monroe Bank & Trust
From process gaps to operational clarity

Supported process improvement and operational execution in a regulated, service-focused environment.

PeopleGro
From idea to consulting ecosystem

Helped build the brand, services, creative assets, training tools, and a custom app for client engagement.

How I Help

I help with the work behind the work.

Here is what that can look like in practice.

01
Operations
Fractional COO support, project execution, operating rhythms, and accountability systems.
02
Processes
SOPs, workflows, handoffs, onboarding, and service delivery improvement.
03
Creative Assets
Decks, guides, workbooks, proposals, websites, one-pagers, and training materials.
04
Digital Tools
Apps, calculators, interactive tools, client-facing resources, and internal systems.
05
People Systems
Team communication, leadership development, change support, and collaboration.
06
Offer Design
Services, courses, programs, client journeys, and productized consulting.

How we work together

A clear, repeatable approach so you always know where we are and what is coming next.

1

Discovery

I audit your operations and sales motion, interview your team, and map your biggest constraints.

2

Strategy

We co-create a 90-day roadmap covering ops, priorities, and any digital tool scope.

3

Execution

I am embedded, tightening processes, building assets, shipping tools, and measuring outcomes.

4

Handoff

Systems documented, teams trained, clean transition, or I stay on as your ongoing fractional partner.

Services

What I can help you with.

Every engagement is different. Here is where I typically work.

01
Fractional COO Support
For businesses that need experienced operational leadership without hiring a full-time COO. I help leaders clarify priorities, organize projects, improve internal systems, manage execution, strengthen communication, and keep the business moving.
Can include: operating rhythms, team meetings, accountability structures, workflow design, vendor coordination, planning, implementation, and ongoing strategic support.
Best for
Founders, small businesses, growing teams, consultants, training companies, nonprofits, and organizations with too much happening in too many places.
02
Process Improvement & Workflow Design
When work feels clunky, slow, confusing, or dependent on one person remembering everything, the process needs attention. I help identify where work is getting stuck, simplify the steps, clarify roles, reduce rework, and create systems that make the business easier to run.
Can include: SOPs, checklists, client onboarding flows, internal workflows, team handoffs, project trackers, service delivery processes, and operational playbooks.
Best for
Businesses dealing with repeated confusion, manual workarounds, inconsistent delivery, team bottlenecks, or "we keep reinventing the wheel" problems.
03
Creative Assets & Business Tools
A lot of businesses have good ideas trapped in messy documents, half-built slides, scattered notes, or someone's brain. I help turn those ideas into polished, usable assets.
Can include: one-pagers, slide decks, training materials, workbooks, pitch decks, proposals, client-facing guides, onboarding materials, lead magnets, social media assets, internal playbooks, and website copy.
Best for
Leaders who need their ideas translated into something clear, professional, and ready to share.
04
App & Digital Tool Development
Sometimes the thing your business needs is not another spreadsheet. I help conceptualize, design, and build practical digital tools that support your business, service delivery, learning experience, or client engagement.
Can include: simple apps, interactive tools, client portals, calculators, workflow helpers, and digital experiences. For PeopleGro, I created a custom app turning a consulting concept into an interactive, scalable tool.
Best for
Consultants, training companies, coaches, service businesses, and organizations that want to turn expertise into a usable digital product or internal tool.
05
Team & Leadership Development
Operations are not only systems. They are also people. I help teams improve communication, clarify expectations, navigate change, reduce friction, and work together more effectively.
Can include: team sessions, leadership workshops, communication labs, I-OPT-informed team development, change leadership support, and practical tools for better conversations.
Best for
Teams that are working hard but struggling with alignment, accountability, collaboration, or communication.
06
Service & Offer Development
Many businesses know what they do, but struggle to package it clearly. I help turn expertise into structured services, programs, workshops, courses, tools, or products.
Can include: naming offers, creating service descriptions, designing delivery models, developing pricing logic, building client journeys, and creating the assets needed to sell and deliver the work.
Best for
Consultants, coaches, trainers, small businesses, and founders who need to make their work easier to explain, sell, and scale.

I don't just advise on tech. I build it.

Most consultants hand you a strategy deck and a vendor referral. I design and ship the actual AI-powered software, from client portals and dashboards to training platforms and workflow automation tools.

I built the full brand and website for PeopleGro, and led development of BeReady.ai, an AI-enhanced scenario-based training platform at Thrive Digital Health.

AI Training Platforms

Scenario-based learning with AI-driven feedback, built for workforce readiness programs.

AI Business Assistants

Custom chatbots trained on your business so clients get answers and you get qualified leads 24/7.

Ops Dashboards & Portals

Real-time KPI dashboards and client portals built around your actual workflows.

Workflow Automation

AI-powered automation that eliminates repetitive work and connects your tools seamlessly.

Live demo — AI business assistant

This is a live example of what I build for clients. Try asking it anything:

W
Hi! I am Wendy's AI assistant. Ask me about her services, background, or how she works with clients.
What services do you offer?
What size companies do you work with?
Do you build AI apps?
Tell me about your COO work
Contact

Stuck in the messy middle?

You have the idea. You have the people. You may even have the plan.

But the work is tangled in unclear priorities, clunky processes, scattered assets, half-built systems, and too many things living in everyone's heads.

That is where I can help.

I help growing businesses make sense of the mess, organize the work, build what is missing, and turn "we need to figure this out" into something clear, usable, and moving.

wenwarrington@gmail.comResponds within 24 hours
📞
(419) 508-1729Available remotely
🔗
linkedin.com/in/wendy-warringtonConnect on LinkedIn